Order Information
Choose a suitable product: kringels, cakes, pastries, pies or cookies.
You can view the full product selection on our website.
All products are prepared for the time specified in the order, so you can receive them fresh.
You can place an order:
- on the website
- by phone
- by e-mail
- on site at the café
Order phone numbers:
6601786
5063415, 58200098 (Mon–Sat: 10:00–18:00)
If you cannot reach us by phone, you may send a message (SMS or messenger) to:
5063415, 58200098
An order is considered confirmed only after our reply.
Important:
- orders must be placed at least 24 hours in advance
- cakes and catering — at least 2 days in advance
- when ordering from the online shop for the next day, the order must be placed by 12:00
- after 12:00, next-day orders can be placed only by phone (6601786, 5063415, 58200098)
Delivery
We offer delivery within Tallinn and nearby areas.
Mon–Sun:
10:00–16:00
- within Tallinn — 13 €
- up to 10 km around Tallinn — 22 €
Delivery takes place during the selected time window:
- 10:00–12:00
- 12:00–14:00
- 14:00–16:00
Important:
- delivery takes place within the selected 2-hour time window
- please provide the exact address and contact phone number
Ordering on the Website
Select products and add them to the cart.
In the cart you can:
- change quantities
- remove or change products
To place an order:
- Click “Checkout”
- Fill in all required fields (*)
- Select delivery and payment method
- Enter the exact address
- Confirm the order
After placing the order, confirmation will be sent to your e-mail address.
If you did not receive confirmation, contact us by phone at 6601786.
Payment
Available payment methods:
- On receipt of goods — cash or card
- By invoice
Payment by invoice
If you choose invoice payment, you will be sent a PDF invoice with payment details.
The invoice can be paid by bank transfer.
Important:
- the invoice must be paid before receiving the goods
- the order is handed over only after payment receipt is confirmed
- without payment confirmation, the order will not be handed over
For public institutions
If the order is placed for a state or municipal institution:
- select “Public sector”
- select payment method “I will pay by invoice”
The e-invoice is sent through the Finbite system.
Important when paying
- for courier orders, we recommend paying in cash when available
- invoice orders are handed over after payment receipt is confirmed
Order confirmation is sent by e-mail.
If you did not receive it, please contact us.
Pickup
Narva Kohvik
The order can be collected from the café:
- Mon–Fri: 9:00–19:00
- Sat: 9:30–19:00
- Sun: 10:00–17:00
Ordering by phone
6601786
Mon–Fri: 8:30–20:00
Sat: 10:00–20:00
Sun: 10:00–18:00
5063415, 58200098
Mon–Sat: 10:00–18:00
If you cannot reach us, send an SMS or messenger message:
5063415, 58200098
An order is considered confirmed only after a reply.
Ordering by e-mail
Please specify:
- product name
- weight
- quantity
- date and time
info@narvakohvik.ee
Confirmation is sent by e-mail.
If you have not received a reply within 2 working days, please contact us.
Important Information
Unpaid order:
- kept for up to 4 hours
- then put on sale
Paid order:
- kept on the pickup day and the following day
- if the order is not collected, the money is not refunded
Order cancellation:
- bank charges (~3%) are deducted from the refund
Cakes:
- weight may vary slightly
- the final price depends on the actual weight
Frequently Asked Questions
When should I place an order?
At least 24 hours in advance.
Cakes and catering — 2 days in advance.
Can I order for the next day?
Yes, online until 12:00.
Later only by phone.
When will the order be ready?
At the time specified in the order.
Can I pay on site?
Yes, by cash or card.
What is the best way to pay the courier?
We recommend cash when available or invoice payment in advance.
Can I pay by bank transfer?
Yes, based on a PDF invoice.
The order is handed over after payment is confirmed.
What should I do if confirmation did not arrive?
Check spam or contact us.
How long is the order kept?
Unpaid — up to 4 hours.
Paid — until the next day.
What happens if the order is not collected?
The order is cancelled, and the money is not refunded.
Can I cancel an order?
Yes, but bank charges (~3%) are deducted.